Frequently Asked Questions
Everything you need to know about our handcrafted home decor.
What materials are used in your handcrafted products?
We use premium materials including high-grade silk, velvet, linen, and cotton. Each piece is meticulously handcrafted by skilled artisans to ensure the highest quality and durability for your home.
Do you offer international shipping?
Yes, we ship our home decor products worldwide. Shipping costs and delivery times vary depending on the destination and are calculated at checkout.
Can I request a custom size for pillow covers or table runners?
Absolutely. We specialize in customization. If you need a specific size or design modification that isn't listed, please contact our support team with your requirements.
How should I care for my decorative cushion covers?
Most of our decorative covers are delicate due to their handcrafted nature. We generally recommend professional dry cleaning to maintain the fabric's texture and the integrity of the embellishments.
What is your return and exchange policy?
We offer a 30-day return policy for standard items in their original condition. Please note that custom-made or personalized orders are generally non-returnable unless there is a manufacturing defect.
How long will it take to receive my order?
Since many of our items are made-to-order, processing usually takes 3-5 business days. Once shipped, standard international delivery typically takes 7-10 business days.